A canned response is a reusable message that can be applied to any response whenever common questions arise.
Create a New Canned Response:
Step 1: Go to the "Canned Responses" Tab within the Messages Section.
Step 2: Click "+ Template".
Step 3: Enter a "Title".
Note: The "Title" be internal-facing only.
Step 4: Enter the "body" of your message.
Step 5: Click "SAVE".
Use a Canned Response:
Step 1: Reply to an influencer, or create a new message.
Step 2: Click on the paper icon (next to the attachment icon).
Step 3: Select the canned response you would like to use.
Note: You can apply more than one canned response. if you select another canned response, it will be added to the bottom of the message.
Step 4: Click "SEND" to send the canned response to an influencer.