We are excited to introduce our In-Platform Support Widget, complete with a new ticketing system and updated knowledge base. Read on to learn more about searching our updated knowledge base, logging tickets, checking the status of your tickets, and subscribing to release notes.
Access Product Guide and Thought Leadership Articles, Right from the Platform
Click on the "Support" button in the bottom right-hand corner of the application to launch our support widget. Start typing in your question to receive recommended articles. Additionally, you can check out our Knowledge Base directly.
Log Support Request Tickets in the Platform
Click on the "Leave us a message" button to log a ticket. This will submit a request to our Help Center and a member of our team will reach out to you to help resolve. NOTE: This is not a live chat, but we strive to keep our response times low.
After logging a ticket, you will receive updates on your ticket via email. Additionally, you can log in to track your ticket status and review comments from our Support Team to enable efficient resolution.
"Follow" the Product Notes section and get notified of any Product Updates
By "following" the Product Updates section of the knowledge base, you will be emailed each time we add a new "Product Update Note" to the knowledge base. To "follow" a section, click on an article within that section and click "Follow" at the top of the article.