The Messages tab is home to all your email communications with influencers.
In this article:
- Campaign Folders
- General Inquiries
- Standard Folders
- Canned Responses
- Message Templates
Upon opening the Messages tab, you are brought to the All Messages section of the Inbox. On the left-hand side of the inbox, there is a menu to navigate message folders.
Each folder displays 15 message threads, between your team and influencers, at a time. Use the arrow icons to page through additional messages.
The following actions are available in the header from all message folders:
- Unread-only toggle.
- Sort by oldest or newest.
- Search by subject line or sender name.
- Compose new messages.
To manage messages in bulk, use the Select All or individual checkboxes in the inbox. Message bulk actions include:
- Mark read / Mark unread
- Archive / Unarchive
Note that new messages composed from the inbox will not be associated with any campaign. To create a new message within a campaign, navigate to a specific influencer's ICD or select multiple influencers, and use the Send Message button.
New messages can contain message attachments.
A message folder is created automatically for all campaigns that have been set Live. The count next to the campaign name shows the number of unread messages.
To access the conversations for that campaign, simply click on the title.
Messages are routed into the appropriate campaign folder when an influencer replies in the same thread to a message sent from the campaign.
Campaign Message Actions
When you open a thread associated with a campaign, messages are presented in the same influencer campaign details view that is found inside the campaign section.
All functionality from the influencer campaign details view is available from the Messages section, including the ability to review drafts and content, fulfill incentives, edit workflow stage, and more.
For a complete list of available functionality, see Influencer Campaign Details (ICD).
Archived Campaign Folders
Occasionally, a message might be received for a campaign that has either expired or been archived. In this case, a folder will be displayed with the appropriate count to ensure you don't miss any campaign messages.
All messages not associated with a campaign are stored in the General Inquiries folder.
Messages are routed to General Inquiries for any of the following reasons:
- Influencers create a new message thread.
- Influencers reply to a message that was not sent from within a campaign.
- The subject line of a message is changed.
- Influencers use different email addresses to reply to a message.
These folders mirror those found in common email clients. They are static and always available:
- All Messages - All messages sent to your instance, including messages in Campaign Folders and General Inquiries.
- Drafts - Messages that you have started typing but have yet to send.
- Sent - Messages you have sent from the platform.
- Archived - All messages you have marked as archived.
A canned response is a reusable template that can be sent in reply to influencer messages. If you often receive similar questions through email, canned responses make it easy to quickly send thoughtful replies and detailed information.
Canned responses are created and managed in the Canned Responses sub-tab of the Messages Section. See Canned Responses for more.
Message templates are configured at the campaign level. To view or edit message templates, navigate to the relevant campaign. See Setting Up Message Templates for more.