Q: How do I log into my dashboard to view available campaigns?
A: Mavrck does not offer an influencer-facing dashboard listing available campaigns. In order to apply to a campaign, you must be invited by a brand to collaborate. If there is a specific brand you’re interested in working with, feel free to reach out to the brand directly!
Q: How do I know my application has been received?
A: When you’ve successfully completed an application, you will land on a page that says “Thank you! Keep an eye on your inbox. We'll be in touch soon with more information about opportunities to collaborate.” If the brand would like you to participate after viewing your application, you will receive an email letting you know that you’ve been accepted into their program.
Note: If you received an error message, please log a support ticket.
Q: Why aren’t I receiving invites to participate in campaigns?
A: We receive hundreds of applications for our campaigns, so it is sometimes difficult to get selected each time you apply, especially if there are specific geographic or demographic requirements. I recommend that you keep applying and reach out whenever you have a concept idea. It may help you stand out when a brand is selecting their participants!
Q: What are the steps for completing an application?
Step 1: Connect your Facebook account to log in (or log in with email if you do not have a Facebook account).
Step 3: Connect required social media accounts.
Note: The platform will initially search for an Instagram business account (based on the Facebook Pages you’ve connected). If you do not have a business account, a text box will appear saying a business account could not be found and it will give you the option to connect a personal Instagram account. For more information click here.
Step 4: Select the topics that you typically post about, so we can best match you for our campaigns.
Step 5: Complete the survey questions.
Step 6: You’ve successfully completed the application!
Q: Can I still participate in campaigns if I unsubscribe?
A: Once you unsubscribe, you will not receive additional emails, including additional invitations and posting instructions. We do not recommend unsubscribing if you would like to actively participate in future campaigns.
Q: Why do I have to connect my social media accounts?
A: By connecting your social media accounts, your posts for collaborations will populate in the platform for brands to review. Rather than having to manually send your content and post metrics to the brand, connecting your accounts allows this process to be automated.
Q: Why do my social media account connections expire?
A: When you connect a social media account to a campaign, the platform receives an access token, allowing it to access the content and data within your social media profile. For security purposes, the access token that is associated with your social media account will expire after a certain amount of time.
Q: How often do I need to reconnect my social media accounts?
A: To protect your data, social media networks do not tell us how long access tokens are active for. Generally, account tokens last anywhere from two weeks to one month. Because of this, we may reach out more than once asking you to reconnect your accounts to ensure that your data continues to be pulled in automatically (ultimately saving you time in the end!).
Q: How do I know if I’ve successfully reconnected my social media accounts?
A: When your accounts have successfully been reconnected, you will be able to see your account’s profile picture and the handle associated with the account in the dropdown. At this time, there is no specific messaging that will be delivered to tell you that you have successfully reconnected.