Nicole Casper

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Activity overview

Latest activity by Nicole Casper
  • Nicole Casper created an article,

    Message Threading

    Previously each message in the Influencer Campaign Details (ICD) view was shown separately. Now, messages are threaded together and grouped as cohesive conversations, ultimately helping you more ea...

  • Nicole Casper created an article,

    Redesigned Messages Inbox

    This update represents a major overhaul to the user experience of the inbox and adds new tools to make the management of campaign conversations easier, more intuitive and efficient. Updated User Ex...

  • Nicole Casper created an article,

    Reviewing Draft Submissions

    The following steps outline where and how to review draft submissions that have been submitted for the campaign. If you have not collected drafts yet, please click here for instructions on the draf...

  • Nicole Casper created an article,

    Collecting Draft Posts to Review

    For campaigns where marketers will review content before it goes live, influencers will submit unpublished content and captions for marketers to review and provide feedback on. Step 1: Create a ne...

  • Nicole Casper created an article,

    In-Platform Support Widget

    We are excited to introduce our In-Platform Support Widget, complete with a new ticketing system and updated knowledge base. Read on to learn more about searching our updated knowledge base, loggin...

  • Nicole Casper created an article,

    Creating and Using Canned Responses

    A canned response is a reusable message that can be applied to any response whenever common questions arise. Create a New Canned Response: Step 1: Go to the "Canned Responses" Tab within the Messa...

  • Nicole Casper created an article,

    Updating Fulfillment Statuses

    Fulfillment statuses are your way to track the progress of an incentive. Using them helps you know track what your owe influencers and make ensure all payment goes out on time. There are 5 "Fulfill...

  • Nicole Casper created an article,

    Exporting/Importing Incentive Information

    Our exporting and importing tools help you collaborate with people outside of your team (e.g. fulfillment house, distribution center). How to import/export incentive information: Step 1: Use filter...

  • Nicole Casper created an article,

    Updating Incentives in Bulk

    As you fulfill incentives for influencers, you can use bulk updates to easily keep your incentives database up to date. How To Use Bulk Edits: Step 1: Use filters to find the rewards you would like...

  • Nicole Casper created an article,

    Manually Updating a Tracking Status

    Certain tracking statuses must be manually changed by the marketer, as the platform cannot automatically track when the trigger event occurs (e.g. Pending Shipment → Pending Content):   To manually...